Privacy Policy
This Privacy Policy explains how MOSAIC collects, uses, shares, and protects your personal information when you visit our website, contact us, or place an order.
1. Contact Information
This website is operated by:
Individual Entrepreneur Gocha Dzhokhadze
Georgia, Tbilisi, Krtsanisi District, Ortachala Street No. 8
Email: support@mosaicium.com
2. Personal Information We Collect
We collect information you provide directly to us, together with limited technical information that helps us operate the Site.
Information you provide
- Full name
- Email address
- Phone number
- Billing and shipping address
- Any information you send when contacting us
Payment information
Payments are processed securely by our payment providers. We do not store your full payment card details.
Information collected automatically
- IP address
- Browser and device information
- Cookies and similar technologies
3. How We Collect Information
We collect your information when you:
- Place an order
- Create an account
- Contact our team
- Subscribe to our newsletter
- Browse the Site using cookies and similar technologies
4. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Arrange shipping and delivery
- Provide customer support
- Communicate regarding your orders or account
- Send marketing communications if you choose to receive them
- Improve the performance and usability of the Site
- Protect against fraud and unauthorized activity
5. Sharing Your Information
We only share personal information when necessary to operate our business and provide our services.
This may include trusted partners responsible for:
- Payment processing
- Shipping and logistics
- Customer communication
- Email and CRM services
- Website analytics
These providers process your information only to perform services on our behalf.
6. International Data Transfers
Your information may be processed or stored outside Georgia where our trusted service providers operate.
Whenever this happens, we take reasonable steps to ensure your information is handled securely and in accordance with applicable privacy laws.
7. Cookies
We use cookies and similar technologies to:
- Keep the Site functioning properly
- Understand how visitors use the Site
- Improve your browsing experience
Analytics is disabled by default and is only activated after you give consent through our cookie banner.
You can update or withdraw your cookie preferences at any time through the Cookie Settings available on the Site.
8. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Withdraw your consent where applicable
To exercise any of these rights, contact us at support@mosaicium.com.
9. Data Retention
We keep personal information only for as long as necessary to:
- Provide our services
- Complete your orders
- Meet legal, tax, and accounting obligations
When information is no longer required, it is deleted or anonymized where appropriate.
10. Data Security
We use appropriate technical and organizational measures to help protect your information from unauthorized access, misuse, loss, or disclosure.
No online service can guarantee absolute security, but we continue to review and improve our security practices.
11. Children
Our Site is not intended for children, and we do not knowingly collect personal information from them.
12. Related Policies
Information about shipping, returns, and refunds is available in the Shop Info section of the Site.
13. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a revised update date.
14. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
