Privacy Policy
This Privacy Policy describes how mosaicium.com (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site.
1. Contact Information
The Site is operated by:
Individual Entrepreneur Gocha Jokhadze
Georgia, Tbilisi, Krtsanisi District, Ortachala Street No. 8
Email: support@mosaicium.com
2. Personal Information We Collect
We collect personal information that you provide directly to us, as well as certain data automatically when you use our Site.
Information you provide:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Any information you provide when contacting us
Payment Information: We do not store your full payment details. Payments are processed securely through our payment provider Flitt.
Information collected automatically:
- IP address
- Browser and device information
- Cookies and usage data (including via Google Analytics)
3. How We Collect Information
We collect your information when you:
- Create an account
- Place an order
- Subscribe to our newsletter
- Interact with the Site (via cookies and analytics tools)
4. How We Use Your Information
We use your personal data to:
- Process and fulfill your orders
- Arrange shipping and delivery
- Provide customer support
- Communicate with you
- Send marketing communications (if you opt in)
- Improve and personalize your experience on the Site
- Prevent fraud and ensure security
5. Sharing Your Information
We may share your information with trusted third parties, including:
- Payment providers (Flitt)
- Delivery and logistics partners
- CRM and email marketing services
- Analytics providers (such as Google Analytics)
These third parties process your data only as necessary to perform their services.
6. International Data Transfers
Your information may be processed and stored in countries outside of Georgia, including where our hosting provider (cloud9.ge) and third-party services operate.
7. Cookies
We use cookies and similar tracking technologies to:
- Ensure proper website functionality
- Analyze website traffic
- Improve user experience
You can manage your cookie preferences through your browser settings. A cookie consent banner is displayed when you visit the Site.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access your data
- The right to correct inaccurate data
- The right to request deletion of your data
- The right to withdraw consent at any time
To exercise your rights, please contact us at support@mosaicium.com.
9. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal and accounting obligations
10. Data Security
We take appropriate technical and organizational measures to protect your data, including the use of SSL encryption and basic security practices.
11. Children
Our Site is not directed specifically to children, but we do not knowingly collect personal data from children without appropriate consent.
12. Other Policies
Information about returns and refunds is available on the Site in the “Shop Info” section.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
14. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
